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  • All our systems come with all premier call handling features already built in!
  • From the simplest to the most complex dial plan--it's all there from the start!
Super-SUPPORT
  • All our systems come with at least a year of totally unlimited support and configuration changes
  • All our phones come with three years of no-questions-asked warranty!
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  • All our systems use industry standard parts, so you pay for BRAINS not brands.
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Office Phone Systems

postdateiconSunday, 20 July 2008 13:38
PhoneSystemSolutions - Small Buisness
It's a good idea to find a vendor who can help you, but be careful. Many vendors can't translate phone speak into English; they will overload you with jargon until you just surrender and let them make the decisions. Making it even more difficult, phone systems evolve at an incredible pace. Many vendors don't keep up and are still recommending phone systems that are now archaic and overpriced. Or, they just recommend the one phone system that they represent. The advice you get on choosing a phone system for your office won't be very objective.

Here are some quick tips that may be helpful:

 

  • Ask other businesses how they did it. If you like the way a phone system works at another business, seek out the owner and ask them what they use and how much it cost. Talk to at least ten other business owners to get a feel for pricing, vendors, and options.
  • Don't underinvest in your phone system. Although the Internet now plays a huge role in connecting businesses to customers, clients, and partners, telephones remain key to business success. Simply put, some things require a phone call. If people call your business and feel your phone system is amateurish, they may opt not to do business with you or choose to pay you less for your goods and services. If calls are routed incorrectly, if callers get disconnected, or if they are faced with a bewildering array of automated options, their business may be lost forever - and you'll never even know about the lost opportunity. The bottom line? Invest the time and resources to get it right.
  • Prioritize your features. Do you need an auto-attendant feature? Will you need to handle conference calls? Do you want music-on-hold? Do you need to monitor phone usage by employee? What are your voice mail needs? By listing out what you want, you can create a checklist that will allow you to rank the varying phone systems and find the best phone system for you.
  • Insist on VoIP phone systems. The latest in computer telephony - Voice over IP (VoIP) technology - allows businesses to place and receive calls using the Internet. VoIP is perfect if your business is distributed (e.g. you have telecommuters working out of their home offices). This is the future of phone systems, and you'd do well to get started with it now. It can really help to keep you connected and keep your overall costs down.
  • Overwire. If you need to wire up your office for the phone system, install more wiring than you need to handle your current needs. Phone system experts suggest that you double the wiring you currently need. Although it adds to the cost of installation, it's a huge savings if you might need to add wires later.
  • Consider leasing and financing options. Ask your vendor whether you can pay for your system over time. This can be a big benefit if current cash in the bank is limited. But, watch out. Leasing costs can drastically increase the price of your phone system.

 

 
Call Centers

Centritech offers a super-powerful call center phone system that has more options for customization than any other brand of call center phone system!  Finally, get ALL the features you want!

PlattyFAX

Centritech is proud to make available a 50-line fax server, starting at only $4,800!  This amazing fax server handles FIFTY simultaneous faxes, inbound and/or outbound at one time!  Compare to the other brands where their servers start around $40,000.  Find out more about this technological marvel, call your Centritech-authorized agent or dealer today!

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Proprietary vs. Open Source
We believe in using open source software for all our systems-- which means we can customize a system to do most anything!  Traditional, proprietary (brand name) systems have a specific feature set and cannot be reprogrammed to do anything truly custom.  If they don't have a feature, they say "sorry", when we don't have a feature, we say "we'll work on that for you!"
Asterisk VoIP Server
Asterisk, the core of every Centritech phone system, is the most widely supported open source software project in the world.  Because every business needs a phone system and because traditional phone software is so limited, there is an ever-growing community of developers and supportive companies who use and grow the Asterisk platform.  Centritech develops and contributes new features and support in a variety of public forums.  Traditional phone vendors can go bankrupt, but Open Source projects are forever (since they have a diverse ownership base).
We're Here for You... Period.
Many companies claim that you can count on them--but how many really deliver?  At Centritech, we don't just say it, we DO it.  We love our work, so when a client faces a really tough challenge, we get excited and determined to help them solve the issue--which often leads to more innovation and improved operations.  We really are here for you--that's why our support plan is unlimited within its term (and can be extended for however many years you want).

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